Reference

Read the surga99 Privacy Policy Before Opening an Account

DANA, OVO, GoPay and QRIS records are covered clearly in the surga99 Privacy Policy, alongside your account, device and support details.

Account dataWallet recordsCookie choicesAccess requests

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Check DANA and QRIS Data Use

surga99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy separates account data from payment records so you can understand each purpose. When you choose DANA, OVO, GoPay or QRIS, we may retain transaction references, wallet status and receipt details needed to match a cashier action with your account. Bank transfer and virtual

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account records can include the selected rail, reference code and confirmation status. We use these details to check a pending payment, answer a support request or identify an unusual account action. We do not ask you to send wallet passwords through support. Before account access, a
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clear phone verification step may be required. The policy applies to our Indonesia-facing pages and is read together with local requirements; access depends on local law, or is available where local law permits. Please check the current text before opening an account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATH

Find Policy Help Beside Your Cashier

A policy question should not leave you searching through unrelated pages. We keep the account support path close to the cashier area so you can ask about a wallet record, phone verification…

Account data request Use the support area connected to your account to ask what personal data is held, why it is used and which account step created the record.

Payment record check For DANA, OVO, GoPay or QRIS questions, provide the receipt reference and wallet status shown at the cashier so we can locate the correct entry.

Access correction If your phone verification or account details are wrong, contact support through the account path and explain the requested correction without sharing login credentials.

DATA PRACTICE

See How surga99 Handles Account Data

We keep this policy practical by linking each data use to an account action: phone verification, wallet matching, device access or a support request.

Collection

We collect account details you submit, phone verification results, device-related access signals and payment references needed to connect a cashier action with the right account.

Cookie choices

Cookies may remember session settings and help us understand whether a login page or lobby page loads correctly. Your browser controls can manage or remove them.

Account security

Phone verification supports account access, while sign-in checks help identify unusual device behaviour. We do not ask for your password in a support message.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us trace receipt status, resolve duplicate entries and answer cashier-related questions.

Retention

We retain records only for the period needed for the stated account, payment, security or legal purpose. The current Privacy Policy describes the relevant retention approach.

Your request

You can ask about access, correction or deletion through the account support path. Include enough account detail for matching, and we may verify your identity first.

Search Privacy Policy Answers Before Joining

These Privacy Policy answers focus on the questions we expect before an Indonesian account is opened. They explain wallet records, cookies, phone checks, device access and the support route for data requests. If your situation is not covered, use the account support path and refer to the current policy text.

It covers account details, phone verification, device access signals, cookies, payment references, support requests, retention and ways to ask for access or correction. Your access depends on local law.

Yes. The Privacy Policy explains how we use DANA and QRIS receipt references, status details and matching data to resolve cashier questions without requesting your wallet password.

Phone verification helps connect account access to the correct person and supports security checks. We may use its result when you sign in, request a correction or contact support.

It addresses limited device and access signals used to keep a session working, identify unusual sign-in behaviour and diagnose a page issue on mobile or desktop.

You can ask through the account support path for access or correction. Include your account identifier and the affected record; we may verify your identity before responding.

Cookies can retain session settings and help identify loading problems between login and the lobby. You can manage or remove them through your browser settings.

Open the support area linked to your account and state whether the request concerns account data, a wallet receipt, cookies, phone verification or deletion. Never include your password.

Read the surga99 Privacy Policy Before Opening an Account

Find Policy Help Beside Your Cashier

See How surga99 Handles Account Data

Collection

Cookie choices

Account security

Payment matching

Retention

Your request

Search Privacy Policy Answers Before Joining

01 What does the surga99 Privacy Policy cover?

02 Does the Privacy Policy include DANA and QRIS records?

03 Why does surga99 need phone verification?

04 What device data does the Privacy Policy address?

05 Can I request a copy or correction of my data?

06 How does the Privacy Policy handle cookies?

07 How do I contact surga99 about Privacy Policy concerns?

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